Conditions d'utilisation

1. Free Trial Conditions (15 days)

These Supplementary Terms and Conditions for the free trial of the platform ("Free Trial Terms and Conditions") are an addendum to the Terms of Service and apply to the Customer's participation in the 15-day Trial.

1. The free trial applies only to the use of the services.
2. Only new customers are eligible to take part in the free trial.
3. The free trial begins when the Customer creates an account and ends after 15 days.
4. The Customer's use of the platform is limited to two users.
5. At any time, the Customer may subscribe to a plan directly in the portal, by providing billing details and choosing the plan.
6. Charges begin only after the Customer subscribes to a plan. When the 15-day Free Trial ends without a plan having been subscribed to, access to the platform is blocked until a subscription is made, with no charge of any kind.

2. Commercial conditions

Subscription plan: the subscription plan does not grant access to the database structure or customization of the interface with the LICENSOR's visual identity — only use of the application and the manager portal.

Billing criteria:

• Prepaid Package: purchase of a fixed number of users through a commercial proposal, charged regardless of the number of accesses and data generated;
• Users Package: standard billing, according to the number of users registered in the previous month. Restricted-access profiles with no license cost (e.g., Guest User) are not counted;
• Payment term: invoices are sent on the first business day of the current month, for payment by the fifteenth day of the current month.

Late payment and suspension of access: non-payment by the LICENSEE will lead to progressive measures: e-mail reminders from the due date; a suspension notice in the dashboard and by e-mail once the accumulated invoice carries an outstanding balance from the previous month; and, if the accumulated invoice remains unpaid, access is blocked — administration, sending/receiving tasks and use of the application. Normal operation is restored after full payment, with up to 30 days after the block to settle the debt.

Subscription cancellation: automatic after 30 days of block without settlement, or upon the LICENSEE's express request at any time. Once the cancellation takes effect, the LICENSEE has 60 days to export its operational data using the tools available on the platform. After that period: registration, user, location and operational records are permanently deleted; tax and billing records are retained for 5 years (tax obligation); access logs are retained for up to 6 months (Brazilian Internet Civil Framework — Marco Civil da Internet). For more information on the processing of personal data, see the Privacy Policy, section 4.1.

Use of the service: whether or not it is used, the LICENSEE will pay for the technologies it has chosen in the monthly service bill for as long as its subscription period lasts.

Adjustments: subscription prices are adjusted 12 months after the start of the subscription, based on the prices in effect at the initial subscription plus the IPCA (Brazilian consumer price index) for the period, repeating every 12 months. Billing is by Brazilian bank slip (boleto) or electronic credit card invoice, sent by e-mail to the area responsible for payment indicated in the registration. The LICENSEE is responsible for updating and maintaining all registration data within the system.

3. Support conditions

Support hours: by e-mail (contato@aprepara.com) during business hours, from 9:00 to 12:00 and from 13:30 to 17:00 (Brasília time, UTC-3), Monday to Friday. Telephone or on-site support is not included and must be contracted upon request to the sales department.

Emergency services: for tasks or services performed outside business hours, the price will be quoted upon request.

Training: training and any other on-site service must be requested at least 15 days in advance; the price will be quoted upon request.

Travel: for travel to cities other than Florianópolis/SC, the LICENSOR will bear the travel, accommodation and meal expenses.

4. Jurisdiction and language

The parties mutually elect the courts of the district of Florianópolis (Brazil) to settle any and all disputes arising from this license and software.

Language: these Terms are originally written in Portuguese (Brazil) and are also available in English. In case of any divergence between the versions, the Portuguese (Brazil) version prevails.